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Shayna B.

Contributor Level

Total Points
80

1 Review by Shayna

  • Joyfolie

2/19/24

They offer you a first time user discount code but neglect to tell you that then you lose your right to a refund - you can only get a store credit or exchange for buying at a discount! Cannot recommend as they are not clear about this when checking out. Nothing fit so I am now having to sell secondhand to get my money back. Even offered to pay the balance /pay back the discount and that was not honored. Terrible customer service.

Products used:
None

Service
Value
Shipping
Returns
Quality
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Taylor I. – Joyfolie Rep

Thank you for sharing your feedback with us. We understand that oversights can occur, and we appreciate your understanding. Our policies are clearly outlined on every webpage and during checkout. To address your concerns, our customer service team has reached out to offer return support. Additionally, we are more than happy to provide personalized fit assistance as needed. Feel free to respond to our outreach so we can take care of you in these ways.

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