Sheila D.

I had to cancel my booking for an apartment owned byJoanna Baker in Burgau and she emailed me to say that HomeAway had refunded my deposit on 17 March 2020. I have NOTreceived this money and my contact went straight to the owner as this is how the HomeAway system works and she responded on 21 March to say perhaps HomeAway were busy. I emailed a third time but this time she did not respond. Why has the deposit not been refunded to me? They have had ample time now and there is no contact from them so is this a case of a company using the pandemic to line their pockets? This is a disgrace especially given that we are pensioners in the vulnerable group and we need our money refunded now. PLEASE DO NOT USE THIS COMPANY, THEIR LACK OF COMMUNICATION IS DISGRACEFUL AND THE WAY THEY DO BUSINESS IS VERY QUESTIONABLE. I will be looking into how I can escalate my complaint as I see no reason why they should be allowed to get away with this, look at Trust Pilot as well for more of the same. Highly disreputable!