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Shelbi E.

Contributor Level

Total Points
81

1 Review by Shelbi

  • RealtyStore

12/27/23

My $1 trial goes another two weeks but I found another home I wanted so I called to cancel my membership because we found a home through a family friend and no longer wanted this service. The person on the phone tried multiple times to avoid answering my question if my service was actually canceled as I kept requesting. He kept saying "You can continue using this until Jan 14 at no extra charge. Finally, I got a little frustrated and forced him to answer my question "Is my service canceled and will I get charged after the 14th? Finally, after asking that same question four or five times he said "Oh, no I can cancel that now but you'll miss out on all these great listings" When I confirmed I wanted to cancel now, he got very agitated with me. I got an email confirmation saying my membership was canceled but would NOT recommend them to anyone because of how manipulative and deceiving this conversation felt.

Tip for consumers:
Do not use this site.

Products used:
I used the RealtyStore.com listing search for about two weeks. That wasn't really an issue but trying to cancel felt like a massive chore and the customer service agent felt very manipulative and tried to essentially trick me into keeping my membership by repeatedly avoiding answering my questions and repeatedly telling me "The services will be free until the 14th" instead of canceling like I wanted so that I would get off the phone and just get a charge because he didn't want to actually cancel anything.

Service
Value
Quality

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