Shelia F.

Last night I tried the free download and of course it came up with several hundred errors. When I was done, I tried to uninstall it from my computer and it wouldn't let me uninstall it. I would get a popup to talk to a customer service rep. I tried to email them and it said that they were typing but there was no response so I waited and waited and waited with nothing. I kept trying to uninstall this program and it kept crashing my computer. Finally I called and talked to a tech who said that he would have to get onto my computer in to see what is going on. Of course, he wanted to show me what the errors were and I said yes. He showed me all these critical erros and tried to sell me their service for $199 and then it went to $600. I kept telling him I would have to think about it and he was pushing me. During this conversation he assured me that it was off my computer. After we finally hung up, I restarted my computer only to find out that the program was still popping up. I called back and talked to a very rude gentleman who acknowledged that I had just called in and would not give him my email address. I told him several times that they didn't ask for it. I asked to talk to the tech that I just talked to and he said he didn't know who it was and put me on hold for 25 minutes. Finally, a woman answered who was yelling at me. I insisted to speak to a supervisor and gave her my number. I said that I would hold and she said that she can't do that. She said someone would call last night and no one did. I am still waiting for the phone call. I will call back again today and let you know what happened. Shelia