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I have been trying for over a month and half to get an international ticket re-issued [booking# *******] because of an error on the name. The trip is now 3 weeks and 4days away and this still isn't taken care. The impression is that there is no initiative [follow-through] from my contact person [Lizbeth] in the waivers team to actually get this resolved in a timely manner or perhaps at all. I am feeling that I may never use this booking platform again and will strongly advise friends and family to consider other services or book directly with the airline; especially with international travel.
My flight companion suggested using this site as she found the airfare was slightly lower for this particular trip.
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Thank you for your feedback. Tickets are non-transferable and name changes are not permitted after booking.Our respresentatives have reached out to the airline for an exception request. Our apologies for the inconvenience.