Shelley W.

I responded to an online website claiming to be NutraSlim UK, which offered to provide a "free" two-week trial of a "healthy" weight-loss drug. I was to pay only for shipping, which was something like £5.00. If I liked the product, I would automatically receive a month's supply and be charged £59.99, which would continue every month until cancelled. If I didn't like the product after two weeks, I could simply cancel via the online website and by sending back the bottle.

When I did not receive any product after two weeks, I tried contacting the company, first by the UK telephone number provided. No one answered, and there was no way to leave a message. I tried numerous times, different times of day and night, and there was NEVER any answer. I then tried the US number, and again, no one EVER answered the phone. I then tried emailing them, via their website "24 hour, 7 days per week" support address. I explained I never received the product, and asked for help. I wrote four emails, over the course of two weeks, and received no response whatsoever. Now I was seriously worried. I contacted my bank, explained the situation and asked for their advice. My bank suggested that I cancel the card that provided my bank details (this was requested in order to receive the free two-week trial, and I, naively and stupidly, provided it to NutraSlim UK). My bank believed that I had been scammed. They also suggested I email *******@nutraslim.com and demand in no uncertain terms a cancellation, which I did. And of course, I received no response from Nutraslim.

After cancelling my credit card back in April and doing everything suggested by my bank, I believed the matter was over. But it wasn't. In June my bank account was debited £59.99 by "NutraSlim.com"! So I was billed for a product I never received, despite numerous attempts to contact them by email and by phone, and desite my cancellation email. I contacted my bank, shocked that a closed account could be debited, and because my bank has full details of everything that transpired earlier, they are happy to refund me; but they have explained that this may still not be over, that the nefarious "NutraSlim UK" may still come after me, and that I must keep a close eye on my bank account.

It is infuriating to know that someone out there is making money from the banks who issue refunds to people like myself who have trusted a fraudulent website. It does amaze me that banks do not pursue these creeps for their own financial loss when they issue refunds. I can only hope that they eventually do. In the meantime, PLEASE don't be conned by these low-lifes, people. This cannot be a genuine website, and if some sort of drug is indeed being dispensed by them, God only knows what's inside it.