Shenqin Y.

I ordered a dress from them and the payment was immediately taken on 22 October 2019. I cancelled the order a few hours later on the same day after I realised that I ordered the wrong size. First they pretend the item has already been shipped and asked me to keep the dress. I refused and then they agreed to refund and told me that refund was processed on 28 October. Since then I have chased them several times. At first they told me be patient and wait for the payment to take it's time to arrive my account. Now they just completely ignore my email. It has been over 8 weeks and I still haven't received it. I don't think they have actual processed any refund at all. I will never order from them again.