Tong S.

The Hotel Tonight booking of Hagia Sophia Hotel Istanbul/Old City, paid and confirmed with me has been permanently closed years ago. No information available on their website, on Hotel Tonight site, Hotel Tonight listed phone number is non-working number; Google Map and other searches also provided the same number Hotel Tonight provided that has a recording that "the phone has been non-working". After receiving HotelTonight confirmation of booking and paid in full, I got into a taxi in heavy rain and with multiple pieces luggage. Driver and I called 6 hotels in the area with similar name to Hotel Tonight booking name and none of them can find my reservation. Eventually, after stopping at 2 other hotels, I walked in the rain with my luggage still in the trunk of the taxi a block away, and find a hotel at the same address named Vogue Hotel Supreme. They could not find my "paid and confirmed reservation" by Hotel Tonight. I am now stuck at hotel lobby with heavy rain outside and multiple wet luggage's.

So far, same as previously when I had any issue with Hotel Tonight, there is no way to reach there, no response from my Help message after clicking through their various auto response and FAQ maze.