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I signed up and paid for a Standard membership. My credit card was charged immediately. There was an issue with signing in to my account so I needed to speak to an agent to sort it out. The phone number is just an automated reply that says everyone is busy and you should try the chat or message on their website. It then hangs up on you without the option to speak to a person. The chat is just a bot that can't answer actual questions and I have sent two messages that no one has responded to in 12 hours. I am not impressed AT ALL. I'm not even sure if I can call this terrible customer service, because there isn't ANY customer service! How do you run a company like that?
Sherri S.'s review of Trusted House Sitters earned 27 Very Helpful votes
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