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Sherry M.

Contributor Level

Total Points
81

1 Review by Sherry

  • LuxeDecor

2/7/24

Beware of this company and read the immense amount of BBB complaints before shopping here.
Their 30 day return policy is a scam…even for items that are eligible for return and within the 30 day window, still in the package, they make you waste hours with phone calls and emails only to tell you they will open a case and get back to you. They try to avoid returns at all cost and hope you will give up they make it so hard. They are scammers.
I purchased a lighting fixture, the dimensions are not as advertised on their site, and I wanted to return it within a week of purchase. Should be simple, but I could not get anyone from customer service to process my return nor agree to refund my credit card. They play games. Bad customer service, bad company not honoring their return policy.

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