Bought several products from this group - The first product, the pinhole camera, was great, but I needed to return the second product and I never heard back from customer service about how to do that. I bought a second pinhole camera and it was faulty, so I reached out to Spygear about a replacement and have yet to hear from them.
Bottom line, if the product works and you never need to interact with their sales or customer service, great; if you do, don't hold your breath.