Shirley P.

I went on line today and did an online booking for the Renaisssance Emonton Airport hotel. The live chat came up and I asked if this was payable in Canadian Funds, was advised yes. When the email came through it was in American Funds which equated to some $100 more in fees that calling and booking with the hotel directly. I called Reservations.Com on 4 occasions today and got an extreme run around, I had to call the hotel and ask if they would cancel, was told I had to call the hotel as it is non refundable. They also advised that they were an agent of the hotel which was false reservations.com pays Google to be out in front. So as it stands at this time I am waiting to have this cancelled, I believe this is consumer fraud and this company should be reported to the Better Business Bureau. If satisfaction is not reached I will have to deal with the Credit Card Company to cancel payment. Wish I had read these reviews first.