Alexander S.

Two sendings.

The first:
1. They asked for money for 12 lbs because of the DIM of the original boxes from the store. But then they removed the original boxes before sending and "consolidated" my two orders in one package. They paid UPS for 8 lbs and took the difference, of course. I didn't know about it and didn't ask for this, because I wanted to keep the original storage box. But they said, "We did it for free for you". Ha-ha.
2. I ordered all of the possible extras, including extra bubble wrapping and security tape. The package came without the security tape and with just a small piece of bubble wrap as an insert aside, which is obviously not enough, and not what I expected by ordering this extra.
3. So as a result of the two points above, the item in the package was damaged. It was a rare collectible and expensive game, which costs twice as cheap now because of the damaged genuine box.

The second:
1. I ordered three lots from different stores: 1,2, and 6 VHS cassettes respectively.
2. They calculated each lot as 4 lbs DIM (so 12 in total). On my question how is that possible that 1 VHS cassette has the same DIM as 6 cassettes they told me it's because of the original store package. When I asked them to remove the store package and consolidate the lots they said it's impossible. But they could do it if I pay $9 extra. They provided an invoice and I paid for it.
3. They told me it would take a few hours. But it took one week and I should've asked them about it every day.
4. I calculated that 9 VHS cassettes should be 4 lbs. But they said it's 6 lbs and asked for money for 6 lbs DIM. Ok, it's still better than 12.

I don't know what to say. I think I caught them lying and some tricks on how to get more money from nothing. Also, I got my expensive game damaged because they removed the original boxes and put a really small amount of bubble wrap inside (and remember — I ordered the extra bubble wrapping). It was literally a small piece of wrap from one side as an insert, didn't wrap the whole item from all sides.

I tried to file a claim but they said everything is correct. So you decide if this service is ok for you. I wouldn't use them again and won't recommend anyone.