Tiff S.

So we reserve a Chevy Suburban during Christmas 2023 from Chicago as we are flying in. Reserved well over a month in advance. We get there and guess what. No Suburban. They only have a smaller vehicle. Being its late we get into that vehicle and put luggage on our laps. While Im making the 1.5 hour drive to our destination the drivers window will not go back up. So im now driving in the rain/snow with the window down. I go to adjust the mirrors and they wont move. Very, very unsafe vehicle. We had to borrow a family members vehicle once we got to our location to fit us all. What kind of vehicle was that? A Suburban! We take the vehicle back a week later. All the same issues and now it wont accept any gas. Paid over $1200.00 for this POS vehicle. Now I work in service for a very big dealership. This vehicle should have never been rented out. I send them a message and they want to reimburse me $90.00. Tell me "Thanks for messaging us. It helps us keep our high standard of service" Blows my mind. I would be fired giving this kind of service,