Silvia D.

I order a bag which they never shipped and on top they will not refund. With an excuse and l will go via legal.
If you do t have anymore availability etc just refund like Amazon does.

MATCHES LOGO - BLACK
Dear silvia,

Update following your order OMF*******.

We have been working closely with our shipping partners in the hope to get your order released and shipped to you. Unfortunately as your order was placed before the administration period which commenced on 8th March 2024 it has been confirmed that your order will not be released and delivered to you.

In line with our new terms and conditions we are only able to support with purchases made after the 8th March.
All orders placed after the 8th of March 2024 will be processed in line with our terms and conditions. Unfortunately any orders purchased prior to the administration period which commenced on the 8th March 2024 are not eligible for a refund. Unfortunately refunds at this stage are not possible.

MATCHES LOGO - BLACK
Dear silvia,

Update following your order OMF*******.

We have been working closely with our shipping partners in the hope to get your order released and shipped to you. Unfortunately as your order was placed before the administration period which commenced on 8th March 2024 it has been confirmed that your order will not be released and delivered to you.

In line with our new terms and conditions we are only able to support with purchases made after the 8th March.
All orders placed after the 8th of March 2024 will be processed in line with our terms and conditions. Unfortunately any orders purchased prior to the administration period which commenced on the 8th March 2024 are not eligible for a refund. Unfortunately refunds at this stage are not possible.