Simeon B.

Rejected and Ignored
8th of February I was supposed to board a Qatar flight QR 1378 and QR 838 and fly to Bangkok to transit and destination Manila Philippines arrival 10th February 1pm.
Before Booking I contacted Qatar for confirmation regards clearance for such travel plans.

Philippines announced at the end of January 2022 they are opening their boarders to visa free entry countries, South Africa is one of such countries.

On arrival at O. R international airport in Johannesburg at 4:20pm, I immediately went to Qatar chickin desk,
I was informed by the staff and Qatar manager,
Im not allowed Boarding as I require a visa for Philippines, I tried to explain and show them proof regards IATF and Philippines immigration opening end of January for tourist visa free entry, this was refused.

They paid very little attention to me and attended to, continued to board other customer/ passengers,

This process continued for over 1 hour and 30 minutes,
After such a time of consistently inquiring for help, Qatar Staff approached me and said "its ok I dont need a visa for Philippines", however Im still not allowed to board as my transit time in Thailand bangkok
Is longer than 24 hours,
I was very shocked at this incompetency, as my provided Documents/flight ticket transit flight from Bangkok to Manila
Clearly showed I arrive 19:10pm local Bangkok time 9th of February 2022 and departure 8:30am February 10th 2022, which is substantially less than 24 hours,
This information I tried to show the Qatar staff/manager pointing it out on my provided Documents which was ignored by Qatar Staff,
After 30 minutes of persistently trying to be helped (for concern of the flight departing within about an hour at that stage),
Qatar staff finally decided to looked at my Documents, and concluded I was correct about transit time in Bangkok,

However they again refused boarding
And I was ignored once again,

After continual enquiring one of the Qatar staff made the following remark, related to the situation telling me "Well you chose to fly with Qatar" implying that I'm not Qatar's concern as a passenger and customer and I was responsible for not boarding, added upon this I was continued to be ignored.
I continued to inquire, after several minutes one of Qatar staff and manager briefly looked at
My Documents again
And Qatar staff/manager concluded I still can't board, by this time Boarding gates for the flight had closed and this was also used as a reason that I cant board the aircraft.

Throughout my ordeal Qatar staff/manager
Repetitively referred to the computer system, related to reasons as to why I cant board, stating the system is up to date, and my information was incorrect, however as mentioned above this was ultimately not the case. Several times I requested to contact someone working for Qatar that is more informed about International aspects and possibilities etc.

I asked where the Qatar office in the airport was, I was told on the 3rd floor and staff will be there around 9pm,
At this stage the flight had departed without me, and I was continued to be ignored, I made my way to the 3rd floor with assistance of airport security staff, as Qatar staff didnt want to assist me with an alternative solution nor guidance to where the office was located.

After arriving at the office I had to wait for a duration before to my shock the same staff and manager came. I asked again Qatar staff/manager to show me proof of the reasons given for not boarding, this was refused, I asked for an email letter as proof of being denied boarding, this was refused, I ask for a contact details of someone I can contact to assist me with the situation, this was refused and I was told by the acting manager to contact the customer general help line, or online inquiries.

At this stage after a duration of more than 5 hours of trying to find a suitable resolution, guidance, advice from the Qatar staff and manager, I realized I will Unfortunately not be receiving any help other than being recommended to contact general customer care.
I was sad, exhausted and tired.

Past several days I've been contacting Qatar airways in all available, possible forms via email, online options to get a refund asap to book a flight and fix this mess. Im very sad and disappointed, I have NOT received any reply...

Denied Boarding Due to Fake Transit Flight

I contact Edreams before booking to confirm booking a specific flight from Bangkok to Manila with Cebu Pacific
airline is a Transit flight, I was guaranteed the flight/ticket in question is 100% an approved Transit flight, and so I booked it. Sadly this was not the case and I was NOT allowed to board, I've been tirelessly with no success, contacting eDreams and the airline online options, customer care and whatever email addresses I can find online related to eDreams and Cebu Pacific, as I need a refund asap to book a flight and fix this mess. Im very sad and disappointed
BOOKING DATE
February 02,2022
BOOKING REFERENCE NO. LGD2XJ
(reference: *******949) eDreams
CASE NUMBER *******