Simone K.

Dear Simone,

We sincerely appreciate you taking the time to express your dismay with your recent experience. Your feedback is very important to us and we intend to answer your questions thoroughly and carefully.

First and foremost, we want to assure you that your allegations are unfounded. Our company adheres to strict protocols and standards to ensure maximum transparency and safety for our valued clients. All aspects of our business are conducted with utmost integrity and professionalism. In order to effectively address possible discrepancies, we need to scrutinize the specific circumstances.

We request that you provide additional information about your account and interactions with you regarding the tax payment mentioned. This information will enable us to conduct a thorough review and provide you with a comprehensive explanation of the situation.

In addition, we would like to emphasize the importance of responsible trading and a clear understanding of the risks involved. Although our goal is to contribute to the financial growth of our clients, we strongly recommend that you approach trading with caution and seek advice if necessary.

We ask that you contact us directly so that we can gain a full understanding of your situation and find a solution.
We thank you for your understanding and for bringing this matter to our attention.

Best regards,
Customer Service