Sinead F.

I ordered a dress from this company. When it arrived I tried it on for about 30 seconds, didn't like it and sent it back to the company. After quite some time the company informed me that they would not give me a refund as there was evidence that the item had been worn and that they would be sending it back to me. When I asked them what was wrong with me they at first couldn't tell me. Just that it had been worn. When I received the dress back I carefully checked for any damage. There was none. I asked again what the issue was and they said there was makeup/fake tan on the sleeve and they said they had photos. I asked to see the photos but they conveniently could not produce them. They then asked me to send photographs of the garment and they would be reviewed by the company as a matter of urgency. I did this and a month later after many emails from me asking if the photos had been looked at I was told that that there had been a miscommunication and the original decision stands and that they haven't even looked at the photographs I sent. This company has stolen money from me. Probably pennies for them but a lot to me. The customer service is atrocious. They had no intention of reviewing the photos I sent and I believe just hoped I would give up. They accused me of wearing an item and sending it back. I am not a dishonest person and would not do this. I'm also heavily pregnant and am not wearing fake tan. Avoid this company! Please see the photos below.