I paid good money for a paper that was unsalvagable. Both customer service and the writers are foreign. I believe they are all located in India. The paper I recieved could have easily been written by a 5th grade ESL student. I wasted time, but most importantly money. I ended up writing it myself and turning it in late for half credit. Long story short, do not give this company business. It's just another Scam to take money from Americans and produce garbage in return. This company should be paying us for giving them such a great opportunity to practice English. Also, don't even bother asking for your money back. An Indian will fight you to the death for a dollar. I've learned my lesson well.