Siobhan M.

We've paid decent money for HIBU services that do not work. Our HIBU page is for our business and holds not only our business webpage but also host our business email accounts. On several occasions now HIBUs website has been down - which made our website down. Worse than that is when our email goes down. 90% of our business communications are done via email. Being unable to login for hours/days is unacceptable when trying to run a business and respond in a timely manner. HIBUs support team is completely unknowledgeable when it comes to fixing these issues. They do not provide information on whats wrongs, will it happen again, or when will it be fixed. Really unacceptable and useless. Mariette was particularly less than helpful.

Two times now immediately after completing an order I noticed the item quantity as "2" for the same product purchased. Immediately afterwards both times (within minutes), I emailed customer service to have this corrected as I do not need two of an identical item. I have never received a response. Not from the first mistake and not the second time it happened either. The first time ill accept the mistake as my own and had to eat it because the item was non returnable. Now, I wouldn't make this mistake AGAIN. So, when it happened AGAIN I'm starting to think it actually was not my fault, but a glitch in their website or intentional scam. The lack of response only further validates the scam aspect.