s j.

(CONCLUSION/TLDR AT THE VERY END + discount advice, I DIVIDED EACH SECTION INTO PARAGRAPHS AS WELL, SAY THANK YOU! :D)

Firstly, I live in Canada so it's more trouble for me to receive my items (especially in terms of speed, and including the shipping price) but I still find Princess Polly a pretty great brand.

GENERAL: I've ordered a bunch of different items from Princess Polly before: shirts, dresses, sweatshirts, pants, skirts, bags, and jewellery. Most of the items matched my expectations--good quality, great fit, looks like the picture, which is why I really like shopping from Princess Polly.

SHIRTS AND DRESSES: gorgeous, nothing more to say that I haven't said already.

SWEATSHIRTS: A godsend--they're incredibly soft and comfy and I cannot recommend them enough! All of my crewnecks are from Princess Polly and they're among the best things I've bought from the company. Most of them are pretty large though, so downsizing is a good way to go.

PANTS: Same goes for these. The petite ones fit perfectly (I'm between 5'3 to 5'4, so the regular line should probably fit well for anyone above 5'4 and I think there's a tall option as well) and they're super comfortable.

ACCESSORIES: Bags are really cute and they've held up a lot over my reckless handling of them :p, but jewellery (I've ordered necklaces, bracelets, and rings) is hit or miss. They look nice, but some of them turn bronze after a while or lose their colour. It's a shame, since it's a good portion of the items so I wouldn't totally recommend the jewellery. Also I ordered a headband one time and it's pretty good.

GENERAL COMPLAINTS: Lots of the complaints on here are related to this and shipping time. I agree with issues on shipping time. A lot of the time orders come a few days past their expected date, and every time they send an outdated, automated email about expected delays and COVID-19 regulations(?)

SHIPPING: Not the best if you need items fast but I don't really care since I'm not ever in a rush to get my items. But, if it helps, ordering on Wednesday is the fastest shipping time for me (living in Canada, so I don't know how well this applies to anyone else) and I get my items in around a week (which is earlier than usual!).
Edit: I completely forgot to add--yes, the shipping time is pretty wonky and I've tried express shipping before. I don't think it really makes much of a difference. Save your money, and try to order early if you can instead!

CUSTOMER SERVICE: In terms of actual customer service, I once had an issue with a really pretty dress where I received my item and on the sleeve there was a BIG fat stain! Otherwise it was very nice and I loved it. First, I started the return process online which was easy enough, but then I contacted customer service because I knew that paying for my own shipping method back to the USA would be really expensive and not worth it at all. They initially told me I had to pay for it myself but after a few emails back and forth I was able to get them to send me a new item without having to send back the damaged item (which would cost me almost $20 to send back!) which was really nice! Since Princess Polly is an online company (I believe?) their customer service can be pretty good to negotiate with if you provide good reasoning for your complaint and provide pictures if you can. Just don't give up after one email! (but if they insist on saying no, then you should probably accept that)

CONCLUSION (TLDR?): Overall, the items themselves are pretty great and would be 5 stars on their own.! ALSO SUPER IMPORTANT: ALWAYS LOOK FOR A 20% DISCOUNT ON PRINCESS POLLY. THERE'S ONE AT *ALMOST* ALL TIMES. MOST EXTERNAL COUPONS WILL REACH IS 30% IN MY EXPERIENCE. BUT ALWAYS LOOK FOR AT LEAST A 20% DISCOUNT BEFORE PURCHASING.!

I've never had an issue with the quality of their items except for the jewellery and I would totally recommend them. Ordering is a different story! I would rate the ordering process a 2/5, but since most of that is due to delayed shipping and issues with customer service (which isn't really a common occurrence), it doesn't waive my rating too much, which is why I settled on a 4/5.

This is all coming from someone who's spent a LOT of money on Princess Polly! I tried to be as honest as possible and I've shopped here for 3 years now so I think I have at least a little bit more merit than someone whose only shopped maybe once or twice c: