I placed an order for a putter grip but discountgolf was unable to provide the product due to Covid supply chain issues. I emailed the company directly when my order didn't ship within a couple days and received an immediate response from Sarah/Joe. They followed up and provided an update for possible shipment but later provided a full refund. They were always profession and courteous with regard to my order and even offered a potential substitute. It was a pleasure dealing with both Sarah and Joe. Highly recommend.