Invited to review SmartBuyGlasses. Quality not there, prescription wrong - or to give them benefit of the doubt they failed to understand it or seek more information as it contained a prism. SmartBuyGlasses begin to hassle me to remove the review. I refuse because, well, by then I'd had a correct, cheaper pair of glasses at far better quality from another (Chinese) company. Since then have purchased many more. Trustpilot removes the review, I rewrite it, pointing out the review was invited so hardly likely to be scammy. That's removed, as is my positive review of the other company. Trustpilot is so easily manipulated buy ilarge companies and presumably get paid for invited reviews that it is a conflict of interest, a waste of consumer time at best, and fraudulent misrepresentation at worst. Plus, for every negative review from these large companies many positive reviews from people with zero review history appear. I have 175 reviews - or had until Trustpilot removed a few.
Hello there,
Thank you for sharing your feedback. I am sorry to hear about what you have experienced. Please be assured that our team provides excellent services to our valued customers. Let me help you resolve the issue and for me to do that, I am requesting you please provide me with your order details. Kindly respond to my request.
Sincerely,
Katherine