Solomon g.

Extremely Disappointed with Covercraft

I recently placed an order with Covercraft on August 24, and it was an incredibly disappointing experience from start to finish. First, it took a whopping 21 days for me to receive my order, which is unacceptable in this day and age.

When I finally received the product and tried to install it, I realized that it was nowhere near the custom-fit quality that Covercraft had advertised. I reached out to their customer service with clear photographic evidence of the ill-fitting product. To my shock, instead of acknowledging their mistake, they had the audacity to ask me to measure and prove their own error!

This level of customer service is beyond frustrating. If Covercraft claims to have the exact windshield template for my car model, they should stand by that promise without requiring their customers to do extra work.

In light of this experience, I requested a return and a full refund, which seems like the most reasonable solution. However, Covercraft seems to be holding my refund hostage, insisting on verifying their template. It's clear that they are more interested in protecting their own interests than ensuring customer satisfaction.

This whole process has been clunky, inefficient, and antiquated. I'm left wondering how a company like Covercraft manages to stay in business with such a poor track record. A quick glance at their 1.2 rating on Sitejabber should have been enough of a warning.

I will never do business with Covercraft again, and I strongly advise others to be cautious when considering their products and services. This has been a truly disappointing experience, and I hope others can avoid it.