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I see I'm not the only one who's had bad experiences with Lorex support staff. Generally I don't like dealing with call centres/support from the Philippines. I find often times the staff slow to resolve the issue and there's a lot of attitude that comes with the interaction. It's suprising how such a great product and quality line of equipment can be overshadowed by mediocrity of support. I contemplated this company for additional surveillance for my home but I'll be looking into competitors.
Tip for consumers:
Terrible service.
Products used:
Camera system
Sonia S.'s review of Lorex Technology earned 2 Very Helpful votes
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DO NOT BUY ANT LOW.REX ITEMS FROM THIS COMPANY. SERVICE TOTALLY SUCK. THEY NEVER ANSWER THE CALL....
My video doorbell stopped working. I called tech support and I unistalled doorbell from outside...
