Sonny T.

Signed up for the advertised "FREE" trial to execute a simple email campaign. After quite some time to navigate the account set-up, the Test emails all failed with none of our internal or external team receiving any email! I was told it was due to the "FREE" account limitations which was strange, but given the time crunch we had, we agreed to try the $15 program with a discount advertised. Although they advertised "24/7" customer support, no phone number is offered to speak with live customer support, only chat and email. Both chat and email resulted in more time wasted with only generic responses from chat representatives on initial communications not at all providing solutions to resolve the issues and no technical support ever received as promised. Given the failures and inability to deploy even a TEST successfully, I immediately tried to contact this company to cancel my account. It only got worse from there! This company charged my credit card over $200 (not $15 per month as pushed via email from their representative!) No email service was ever received as advertised, and not even a TEST deployed successfully! I contacted the company immediately for a refund 9 times and no response was ever received! After doing some research, I found numerous bad reviews and reports online about this foreign group and contacted my bank to notify them of the FRAUD tactics. This site needs to be shut down before more consumers are taken advantage of! BUYERS BEWARE OF THE FALSE ADVERTISING--STAY AWAY FROM GETRESPONSE.COM SITE AND DO NOT GIVE YOUR CREDIT CARD OR PAYMENT INFORMATION!