Sooz L.

I have used Just Eat many times, ordering from the same restaurants and the service (from the restaurants) is usually great. However, when there is a problem Just Eat are slow to respond (if they respond at all) and the system is clearly lacking.

I tried a new restaurant, checked they delivered to our area, selected our meal, entered my card details, and THEN I was told the restaurant rejected the order - the reason given was that they didn't deliver to our area.

I was fuming (and hungry), it was a total waste of time and now I had to get my money back (they don't actually deduct funds from your account but this is not clear and I've been monitoring my bank statement for a week).

The online support chat was so slow it was painful. Emailing customer services is a waste of time, I'm still waiting for a response over a week later. I have now managed to close my account and I will not order from them again.

Disappointing, but this is not a reflection on the restaurants that I have ordered from before, I will simply order direct in the future.