Sophia D.

My sister-in-law died. I am executor of her will, I saw this charge on her card for 97.00 as pending. I called to immediately cancel and checked the website, and sighed with relief as the renewal was not due for 5 days. But when I called customer service they said, they do automatic billing 10 days before due and once the ten days prior is reached they have a no refund policy. I explained she was deceased, I had the death certificate, and I did not know about this until I saw the pending charge. Customer service said, sorry...no refunds. I said but it is not due for another five days and she never used the service last year, and they replied sorry, no refunds. I said, so you mean if the person dies, you still charge. They said, no refunds regardless. As a carrot, the representative told me they would not charge her for future years after this one. I said, do you not understand she is deceased. The representative said, I am sorry for your loss but I cannot help you as we have a no refund policy. Amazing... talk about compassion.