Sophie B.

Began my 12 month Subscription in October 2021. Received a box every month from October to September (12 months of boxes).
Emailed to cancel on 23rd September 2022. Was informed that the cutoff date (14th) to cancel for the following month had passed so I would still be charged and receive October 2022s edition, then it would not renew.
Woke up this morning (1st November 2022) to find they have charged my card for November's box. Contacted them right away and received a response back saying:

"Please not that this was cancelled on 23-09-2022. And note the subscription full term is 12 months"

As you can imagine, I am confused and fuming that they continue to take money from my account and receive a generic, incorrect response like this when I have clearly and evidentially completed the full 12 month term!

The boxes are not worth their money anyway and I had been waiting for the 12 months to be up in order to cancel but it seems they will not let me!