Sophie E.

I bought a coat at the Maidstone branch for my 6 year old daughter. We purchased it less than a month ago and during this time the button which holds the fur to the hood came off (so the fur was hanging off). I took it back (not expecting there to be any problems with exchanging it) however, the manager informed me that she wouldn't accept it back as it had been "worn too much".
I'm still not sure what she meant by this as my daughter has worn it for three weeks to and from school (as coats should be!)
There were a few marks on the coat - this is obviously expected from a child's coat but the manager said because of these she would not take it back as wouldn't be able to re-sell it! The marks would have definitely came out if washed! I did not expect this from such a big company and am extremely disappointed that we have paid over £40 for a coat that has lasted less than a month. Had it been say six months I would have been more understanding.