My encounter with Zumiez was a complete letdown. After placing an order, I received a shipping confirmation but no updates. After a week, I contacted customer care and began a frustrating back-and-forth. They promised to reship, created a label, but the package wasn't picked up. After multiple rounds of contact, they finally reshipped without an apology. The entire process took 20 days! Poor service and lack of accountability. I strongly caution against shopping with Zumiez due to their incompetent customer service.