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Purchased a fridge from LG (through Best Buy) just under a year back. The fridge failed while still under warranty. While LG sent a company over to assess the issue and changed both the Compressor and both Evaporators - it STILL DID NOT WORK! My family and I have been "chasing" LG customer service for over 3 weeks to get the promised refund/store credit and have filed a complaint with the Better Business Bureau as a result of no refunds on a failed product. The LG Customer service is LAZY - they ask the customer to get in touch and do all the work. Haseeb and Ronald Calderon in Customer Service are VERY incompetent & extremely lazy. They play phone tag, don't put anything down on email and what should have been resolved in a few minutes, has been stretched over for over 3 weeks! They are a NIGHTMARE to deal with! I can't advise you enough to refrain from any LG products - if it fails, you're in BIG trouble as LG will simply refuse to help you! You will spend MANY hours talking with them over the phone but NOTHING gets done!
Tip for consumers:
Avoid LG like the plague! WORST Customer service and products that fail in less than a year!
Products used:
Store Credit on a product that failed in less than a year - which we've not received after 3 weeks of chasing them!
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