S R.

I have been searching for my dog for years, they transferred ownership of my dog shortly after he was reported missing. Multiple calls and emails over the years as I was unable to renew his registration because within months they transferred ownership. They continue to tell me there's nothing they can do but put in a transfer request. Of course the people who have a stolen/lost pet are goi g to deny a transfer. Five years and I'm still trying to get my dog back and they could care less. I've provided multiple documents multiple photos proving ownership and they won't do anything about it. They won't own up to their mistake of transferring ownership. They even tried to tell me I had the wrong microchip number, but that my dog was still in the database as lost/stolen. Choose a different company, they don't care and they won't do anything to reunite you with your pet. If you already used them I suggest re chipping your pet with another company.