Great experience with customer service. I ordered the wrong size and the rep was prompt in responding to my email and cancelling my initial order after I placed a second order. Money was refunded 3 days later. Perfect! The suit came in, and I love it. I do have to say that it's definitely not worth the full price amount though. $80+ for one of these suits is very steep. If I were going to spend that kind of money on a bathing suit, I'd go for a neoprene suit from Triangl. Just saying.