S S.

Student Universe worked hard on my behalf to get a full refund from British Airways who wanted to charge a $300 cancellation fee. They also waived their student Universe cancellation fee. The only reason I gave them a 4 star and not 5 was because it took a long time. It probably wasn't even their fault they had to wait for the airlines approval. Every time i reached out they always got back to me. In the end they have a happy customer. I will still have to wait two more weeks for British Airways to issue the refund to me. Thank you student Universe!