Sarah J.

I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.

I was looking for a specific kind of car, a Subarubu Forester, and was having issues finding one I liked. Which I why I chose to go through Carvana. For the most part, the purchasing process was easy and all the reps were delightful to talk too. I ended up buying the extended warranty plus. I was promised that if anything mechanical, that was not cosmetic, would be fixed. Right off the bat, there were some delivery options and some issues with the vehicle that weren't not mentioned. Nothing big, just a slow window when rolling up and a bald tire. Welp fast forward 2 months when I notice a kind of skreetching sound started to be heard when cutting the wheel. I took it in, the shop couldn't hear anything but made a notation of it. So recently, at about a year and a half, I take it in again to the same shop for the same reason and an oil leak. The shop definitely hears it this time and say it's my rack and pinion and tie rods and 2 seperate oil leaks. Silver Rock the warranty company that is apart of Carvana(not a seperate entity) says they won't cover the rack and pinion or fix the leakd because the parts aren't disabling the vehicle. Yes, you heard that correctly. Your vehicle must be undrivable before they will fix big issues. I got clarification of this on the phone. So buyer beware. The sales reps will sell you on the warranty to put your mind at ease and when it comes time for them to hold up their end of the deal, you'll get screwed. You'll pay for a service and not get it.