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Stacey D.

Contributor Level

Total Points
81

1 Review by Stacey

  • DressLily

2/27/15

I am disgusted with the customer service. I placed two orders the first arrived within 3 weeks, ok. I ordered two items the Plastic Bustier fit, but the so call Jacquard Halter did not. I sent an email to CS to let them know the description is misleading. As a WOMAN I know what a halter is, and this item was NOT a halter. They responded by saying to give it to a friend, because it would be too much to send to Beijing. They offered me a discount and I reordered the same item in a 4XL (GTFOH) I have never worn a 4XL in my life. Turns out the raggedy discount was for only 3.00. AND IT STILL DOESN'T FIT! I reached out again because now I have two items I have no use for, no response to my email and that was last week. GAME OVER I AM DONE!

Tip for consumers:
DON'T DO IT....

Service
Value
Shipping
Returns
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CustomerService R. – DressLily Rep

Dear Stacey D.,

Thank you for your valuable feedback.

The size based on China, run small than foreigner country.

We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

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