Stacey H.

Online ordering experience was smooth, check out was fine. We were promptly notified of shipping... but upon arrival tortoise was upside down, wet, and very cold. Heat pack was included but it wasn't warm and no where close to the tortoise to do him/her any benefit. After about 2 hours under the heat lamp he was up and moving like normal luckily. If it hadn't been for his condition upon delivery I would give more stars. Oh and not to mention the UPS driver never got a signature as per instructions, never knocked or anything and box was just left outside.