Their contact number is *******405 I have called this number 3 times and always was gotten back to and all my questions were answered I ordered a coat for my boston terrier which he is very hard to find 1 that fits him correctly because he is very stocky and wide in the chest he has a 22" chest and weighs 22.5 pounds and other then being to long under neith for a little boy, which can easily be fixed, it fits him perfectly. And as for being a scam and never receiving their products, I ordered mine Dec 7th and I received all the way from China on Dec 24rd, 2017 and was not charged shipping fees.