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My son and I got COVID and could not fly home. As per their rules and regulations we should have gotten a refund. However, they denied our refund because there would be too many costs associated with it. Basically they would lose money. Crappy service. Crappy customer service. DO NOT USE! They are a SCAM!
Tip for consumers:
DO NOT USE KISS&FLY
Products used:
Site says they have a refund policy but they really funny when you need to use it. Look at other reviews. This is a SCAM!!
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Stacie C.,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused by your experience.
I'd like to clarify that when processing ticket refund requests, our agency adheres to the fare rules agreed upon with the airline. These rules govern the penalties and conditions for the refund process. You can review the specific tariff rules applicable to your order in your personal account under the "Fare Rules" section.
In your case, based on the airline's fare rules, the refundable amount is limited to certain unused airport fees and taxes. Unfortunately, the ticket fare, payment system surcharge, agency service fee, and payment system markup are non-refundable components, as outlined by the airline's fare rules. After applying these penalties, the refund amount exceeded our agency's service fee.
We understand the frustration this situation has caused, especially given the circumstances of your inability to fly due to COVID. However, the restrictions imposed by the airline's fare rules prevent us from issuing a full refund in this instance.
We apologize for any confusion or dissatisfaction with our service and customer support. If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and will continue to strive for improvement in our services.
Thank you for your understanding.