Stan S.

I bought a blanket from them for my mini donkey. It took almost 2 weeks before they shipped. When I finally received it, the leg straps that keep the blanket from sliding sideways, were missing. I contacted them and they replied via email, showing the person's name & "DROP SHIPPER"! So I did some digging on "State Line Tack" and it's owned by a company that creates websites. This is not a real company!

After numerous back & forth emails, I was finally told "We currently do not offer another leg strap that would work with that blanket. We did check with the manufacturer and they do not have stock on them."I call BS on that! I've never had a company not honor missing parts and immediately ship them out.

What really disturbs me is that I wrote a review (on state line tack website) and it never showed up. This leads me to believe they suppress a good number of negative reviews.

My suggestion is stay far away from these people!

After regularly ordering from this company over a 2-3 year period, I'm finally done giving them just one more chance. Yes they have a nice selection & yes they have good pricing. BUT their exorbitant shipping charges are a joke and negate the good pricing they offer. They NEVER offered to ship any way but UPS (as someone else stated) and NEVER offered to adjust what were at best, a $20 handling fee! When something is out of stock, they automatically ship a sub-par substitute. Stress cracks in brass, threaded pieces completely off... I could go on & on. When it's brought to their attention, you're treated as if you're a criminal. Zero customer service and never have they tried to fix their errors. So, if you pay good money for parts that are bad, you're out of luck with this company... you'll never see it made right.