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This is a big, fat scam! Do not waste your money if you are ordering from the USA. I placed one order, my first and my last. They sent me a damaged and USED water bottle. They sent me stationery that is wrinkled and bent. They sent me razors that are dull and dangerous. They sent me scrapbooking papers that are cheap and useless. I raised such a stink with them via their chat, and thankfully, was refunded immediately. I am sick of these overseas companies ripping off customers. It's a scam and a joke! You've been warned.
Products used:
NOTHING! IT'S ALL $#*!!
Customer service is terrible. Newell Brands owns this company, and I wished I had known this beforehand because I've had bad experiences with Newell Brands. The customer service agents are outsourced to Poznań, Poland and Manila, Philippines, so there you go! Customer agents cannot help you. They read off of a script and tell you it takes days to respond to having my PW reset! Forget Yankee Candle online, go to Marshall's where you can get the candles for half off. Another American company gone to the sewer because of overseas agents.
Products used:
Candles
Where do I even begin? B&N online is the absolute worst! Their website is terrible. I paid 10.00 for express shipping to my friend for her birthday. The website said it takes 2-4 business days. I ordered on Tuesday and now the UPS tracking says it will be delivered 7 DAYS FROM THE ORDER DATE. The agents on the chat feature are horrible -- rude, stupid, and do not care about customers. I called the 800 number and like all customer service departments these days, nobody speaks English and if they do, it's broken, obnoxious, and rude. Their customer service department is outsourced in India, so there you go! I HAVE BEEN A LOYAL CUSTOMER TO THE BARNES & NOBLE BRICK & MORTAR STORES, BUT NOW, AFTER THIS HORRIBLE EXPERIENCE, I WILL NEVER SPEND ANOTHER DIME! I SHOULD HAVE GONE WITH AMAZON IN THE FIRST PLACE.
Tip for consumers:
GO ELSEWHERE!
Products used:
Books
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team