I first received 2 of my 3 items but customer service from Elaine was astounding. She was great after I emailed her she kept in contact with me and researched it's whereabouts. The piece I was waiting for was all worth the wait. I loved the pink packaging and piggy tissue paper my items came in and even got a present. Great items, customer service and fabulous company. I was able to do a small part to help the animals!