Star R.

I ordered 2 pair of Jordans, t-shirts to match and a pair of leggings on Friday around 11. The site promises to send all orders out same day if made prior to 1 pm. Its the following Wednesday and no packages have been delivered. I paid for the 2 day expedited shipping. The leggings say they'll be delivered Friday, one of the t-shirts is suppose to deliver today. How strange is it that that the Jordan's have been in the "label created "status since Friday when I made the purchase. I contacted customer service. The lady said she tried to refund the shipping fee to my bank account but its being rejected. This is a common excuse that I'm seeing being used by their customer service reps with other people as well. I told her that I had already contacted Fed ex and they havent even received the shoes yet. She said that she sent the two locations an email but they don't open until 11am so she won't know anything until then. I asked her could she just have them to keep the shoes and allow me to pick up the sizes that I needed from nearby stores since they obviously havent sent them out yet and she said "unfortunately we are unable to do that." I don't understand why they can't bc they obviously seperated the 1 order into several, shipping from different locations anyway. My order was $556.07. Ive read reviews where people are saying that DTLR is saying that they'll refund for items that weren't shipped but are not keeping their promise. Ive also read reviews where people are saying that days after the delivery date they are receiving "order canceled" messages saying that they will reimburse and they never do. I honestly believe that their employees are stealing merchandise and DTLR doesn't have the decency to give you back your hard earned money. I will never purchase from them again. Hibbet never disappoints, Dillard's never disappoints, Bloomingdales and several others but DTLR is a rip off and I would recommend anyone to ever order from them unless they want to be robbed and scammed.