Starr L.

I have had this service for years, and recently they had to send a technician out for all of my devices going offline. I tried to troubleshoot with the representative, but I kept telling her I was not seeing the device where she was saying it was. She said she would send someone but there could be a fee involved. I told her upfront I was not willing to pay a fee when I have a real technical issue that can't be resolved on the phone. The technician came out and could not locate the equipment either, we finally found it in the 2nd floor hallway when it was labeled by the installer as being in my living room. It took him over two hours to fix all the issues, and he let me know that I would not of been able to fix issue over the phone since almost all of my devices were offline and I should not occur charges for the visit. I was still charged the $100 and customer service refused to help me with the issue, refused to contact the technician or the third-party company he works for, and implied that I was not being truthful. Luckily I had the technicians cell phone number from when he called to confirm. I called him, he agreed it was all a mistake and now he is working to try and get it correct for me. He DOES NOT work for Digital Life, but he is willing to try and get this fixed. Also the supervisor and Digital Life was not helpful or polite, but she was willing to cancel my service if I would like? REALLY? This is the type of service you offer? I am shopping for a new provider!