I really do adore my FloScove! (My nickname for them, LOL.) Anyway, I've placed several orders with them and have loved everything I've purchased & received. When one, of the some 15 items I received finally had a stone fall out. I contacted them and received a speedy response (within 24 hrs) requesting a photo as proof. I sent that back and received another fast reply apologizing for the failure of the piece and sent out another immediately. That replacement is beautiful and my husband Loves it! Thank You FloScove for your impeccable customer service and follow-up.