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DO NOT USE. They are refusing to refund a €960 booking fee for a reservation that was canceled within 6 hours because the reasons are "not valid." This site is a far cry from AirBnb where the tenant is protected. Anyone who has been robbed by this company, we should find each other and launch a class-action lawsuit against them. I don't see how they aren't shut down by a European consumer protection agency.
Stefanie V.'s review of HousingAnywhere earned a Very Helpful vote
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Empty.
Rented an apartment in Athens, Greece. The advertisement showed the room as the following: 3...
Be extremely cautious before using Housing Anywhere. We had to cancel our booking within 72...
Dear Stefanie,
We appreciate you taking the time to share your feedback, and we're sorry to hear about your dissatisfaction with our service. Our terms and conditions are readily accessible to all users, outlining the guidelines for cancellations and refunds. While we understand your frustration regarding the cancellation of your reservation, our policies are in place to ensure fairness and consistency for all parties involved.
We strive to provide dedicated customer service to address any concerns or issues that may arise. We have thoroughly reviewed your case and have already offered compensation in accordance with our policies. However, we regret that this resolution did not meet your expectations.
We take customer feedback seriously and are continuously working to improve our services. We encourage you to reach out to our customer support team directly if you have any further questions or concerns. Thank you for bringing this matter to our attention, and we remain committed to resolving it to the best of our ability.
Best regards,
Curtis