Stefano D.

Right. Used Bordelinx UK on a number of occasions and the service has progressively gone from poor to pathetic. Purchased a bottle of fertilizer from Amazon and this was apparently delivered in a plastic bag and in perfect conditions to Borderlinx UK.
The item was then placed in a plastic DHL envelope by Bordelinx and shipped to Singapore. Needless to say that I received the bottle without contents.
Complained with Bordelinx and after a few weeks I receive this sad sad sad reply

I am writing in relation to your claim for the shipment, regrettably, damaged in transit under the above Waybill number.

Our records indicate that, on this occasion, the packaging of your shipment was not sufficient to protect your consignment from the rigors of road and air transportation; therefore, with regret, in line with the clause 12* of the DHL Express carriage terms, we are unable to accept your claim in relation to this consignment.

If we could be of any further assistance, please do not hesitate to contact us.

Best Regards,

Amandeep Jangra

Borderlinx Support

Interestingly, it was Borderlinx that placed the bottle in a DHL's bag... I guess I was not the one that breached article 12

Pitiful customer service. Shame on you Bordelinx