I purchased items from this company and they arrived damaged. Reached out multiple times asking for replacements and got no response. Went to the web site to look at the returns policy.
"Products purchased on our website are firm sales. For reasons of hygiene, safety and to reduce our environmental footprint by reducing additional packaging and transportation, we do not accept returns or exchanges. Please also note that we do not offer compensation for errors or dissatisfaction."
My bad for not looking into this ahead of time and for assuming I'd have no issues with a company striving to be "friendly".