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From a User (not a Provider's) experience, this is a shockingly bad platform.
Laggy, bad formatting (not all options are viewable - or scrollable on the screen). And *every* time I have logged on, I have to change my password as it does not seem to remember the last one.
It costs their clients business: I now deliberately avoid using services that require you to book on this platform as it is too much of a battle to use it.
Service providers and Users alike: AVOID
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Changes made to the business account are hard to navigate nobody can help you in customer service...
